2015 guildmaster for customer service
guildquality’s 2015 guildmaster awards honors craig custom builders
CRAIG CUSTOM BUILDERS Recognized among North America’s Best
Customer Service Leaders within the Residential Construction Industry
GuildQuality’s 2015 Guildmaster Award Honors Craig Custom Builders
Wayne, NJ, May 19, 2015 - CRAIG CUSTOM BUILDERS homebuilder, remodeler and contractor in Wayne, NJ has been awarded a 2015 Guildmaster Award for exceptional customer service. GuildQuality, an independent customer satisfaction surveying company, has powered the Guildmaster Award since 2005 to celebrate service excellence in the building, remodeling, contracting, and home services professions.
CRAIG CUSTOM BUILDERS was selected as one of the over 300 North American builders, remodelers, developers, and contractors recognized by GuildQuality for their superior delivery of customer care.
Over the past few months, GuildQuality reviewed numerous survey responses submitted by customers of Guildmaster candidates. In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. CRAIG CUSTOM BUILDERS achieved a recommendation rate of greater than 90% from their customers, who were surveyed through GuildQuality.
“We are proud to be honored with this award for the past seven years. In this industry the one common misconception held by homeowners is that they can get an apples-to-apples comparison of contractors by simply comparing estimates they produce. Contractors can never be apples-to-apples since we are people delivering a service that ultimately results in an experience and a product that is far more than a sum of numbers,” said Kevin Frasco, Owner and President of Craig Custom Builders.
About Craig Custom Builders
Craig Custom Builders is a full service general contractor in business for 30 years specializing in renovations, additions, new construction, specialty rooms as well as flood and fire disaster restoration. We pride ourselves on great customer service and work hand in hand with our clients who receive the ease and simplicity of a single source for professional design services, project management, product selection and construction services. Our dedicated, experienced team will guide you through all aspects of the construction process - from vision to reality - and keep you informed and assured along the way. CONTACT US: Craig Custom Builders, 973-831-8988.
GuildQuality helps builders, remodelers, and contractors manage their most valuable asset - their reputation. Our members rely on our service to gather customer feedback, measure satisfaction and continuously improve their business. Supported by comprehensive reporting and marketing tools, GuildQuality helps its members stand out in a competitive market.